.png)
OUR BRANCH NETWORK
Extending Financial Access Nationwide
Serving Every Community in Timor-Leste
Kaebauk’s commitment to financial inclusion extends through a broad network of 22 branches located in all 13 municipalities of Timor-Leste — from Dili to the most rural areas. Our branches provide personal support, loan products, savings services, and financial education tailored to local needs.
Complaint Procedure
(Through Branch Office)
-
You can collect a complaint form available at any Kaebauk branch office.
-
Do not forget to write your name and phone number to support the investigation process.
-
Write your complaint in the form based on details such as date, place, and if possible, including any proof or evidence.
-
Fill out the form carefully and submit it directly to the prepared complaint box.
-
Your complaint will be collected weekly and sent directly to Kaebauk National (Dili) in the Advocacy Department for investigation.
-
In any case, Kaebauk will contact the party who submitted the complaint and process it according to existing regulations.
-
Your complaint and the process will be handled securely and confidentially.
-
Your complaint will not affect your current loan or next loan.
How to Make a Complaint?
 |  |  |  |
|---|